Do Indian Startups Have a Service Problem?
Indians are notorious for being paranoid about spending money online. Few people even have cards to pay online in this country, and fewer still like to use them, which means that cash truly is king. Although a growing cadre of companies such as FreeCharge and Paytm are boldly predicting the death of cash, the actual experience of using these services shows how far we have to go before they earn the trust needed to hold on to our money. There are many reasons to actually use a virtual wallet –…
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